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To organise metering for a new connection contact PowerNet on 03 211 1899 or refer to getting connected.

For pre-payment meter enquiries please call Contact Energy on 0800 809 000.

For inquiries regarding new meters or changes to tariff or rate, or queries relating to meter readings and charges please contact your electricity retailer.

Their name and phone number are on your electricity account. Click here for a list of electricity retailers and their contact details.

If your meter is noisy or damaged please call PowerNet System Control on 0800 808 587 or email