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Disconnection and Reconnections

Moving house

If you need your power disconnected or reconnected when moving out of or into a property please contact your electricity retailer.

Restoring a connection

To arrange for a power supply to be reconnected after power has been physically disconnected (for example when a building has been moved, or after a fire) an installation connection application will need to be completed by you or your electrician or builder.

Installation Connection Application

Policies relating to Installation Connections are contained in the PowerNet Installation Connection Standard. You can download the Installation Connection Standard here.

You are welcome to contact our Connection Team to talk about the application on phone 03 211 1899, email 

We appreciate as much prior notice as possible to help us meet your timing requirements.

Permanent disconnections

If your property is to be moved or demolished and will be permanently disconnected you will need to contact both PowerNet and your electricity retailer.

Please remember to allow adequate time for PowerNet to organise the disconnection.

For disconnections, contact us on 03 211 1899 or email