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Disconnection and Reconnections

Moving house

If you need your power disconnected or reconnected when moving out of or into a property please contact your electricity retailer.

Restoring a connection

To arrange for a power supply to be reconnected after power has been physically disconnected (for example when a building has been moved, or after a fire) an installation connection application will need to be completed by you or your electrician or builder.

Installation Connection Application

Policies relating to Installation Connections are contained in the PowerNet Installation Connection Standard. You can download the Installation Connection Standard here.

You are welcome to contact our Connection Team to talk about the application on phone 03 211 1899, email 

We appreciate as much prior notice as possible to help us meet your timing requirements.

Permanent disconnections

If your property is to be moved or demolished and will be permanently disconnected, you will need to contact both PowerNet and your electricity retailer.

PowerNet require signed authorisation from you, the property owner, before carrying out any permanent disconnection. PowerNet will provide you with an authorisation form to complete and return before any disconnection work is carried out.

Please allow at least 10 business days’ notice for PowerNet to organise disconnection. Please also note any work requiring a high voltage outage may result in a delay of up to 25 business days’ to allow for customer notification and scheduling.

For permanent disconnections, call PowerNet on 03 211 1899 or alternatively email