Notice
PowerNet's Customer Engagement Survey 2026 is on now! Click here for more information.

Customer Engagement Survey

PowerNet’s annual Customer Engagement Survey is running
from 29 June to late July 2026.

Some customers connected to PowerNet-managed networks may be invited to take part.

This includes customers on:

  • The Power Company Limited network
  • Electricity Invercargill Limited network
  • OtagoNet network
  • Lakeland network

The survey is being carried out on PowerNet’s behalf by The Curiosity Company, an independent New Zealand market research company.

The survey helps us understand customer views and experiences, including reliability, outage communication, customer service and future electricity network needs.

Taking part is voluntary.

Customers who complete the survey will go in the draw to win one of ten $100 cash prizes.

How customers may be contacted

Customers may be invited to take part by email or phone.

Email invitations will come from survey@curiositycompany.co.nz

Phone calls may come from one of these phone numbers:

  • (09) 871 1902
  • (09) 871 1907
  • (09) 871 1908
  • (09) 871 1909

Important scam and privacy information

This is a genuine PowerNet customer survey, but customers should always be careful when receiving unexpected calls or emails.

The survey is for research purposes only.

Customers will never be asked to provide:

  • passwords
  • bank details
  • credit card information
  • payment information
  • other sensitive personal information

Taking part is voluntary. Customers can choose not to take part, or stop taking part at any time.

Download the survey information guide

Check out our FAQs below, or read our survey information guide here.

If you have questions about the survey, please contact PowerNet Customer Relations.

Phone: (03) 211 1899
Email: customerrelations@powernet.co.nz

Frequently Asked Questions

What is the Customer Engagement Survey?

PowerNet’s annual Customer Engagement Survey gives customers an opportunity to share their views and experiences.

The survey may include questions about:

  • awareness of PowerNet
  • reliability of electricity supply
  • planned and unplanned outages
  • outage communication
  • customer service
  • future energy needs
  • electricity network planning

Customer feedback helps PowerNet understand what is working well, where improvements can be made, and what customers may need from our electricity networks in future.

Who is running the survey?

The survey is being carried out by The Curiosity Company on PowerNet’s behalf.

The Curiosity Company is an independent New Zealand market research company.

How do I know the survey is genuine?

The survey is genuine if the invitation comes from the correct email address or phone numbers.

Email invitations will come from:

survey@curiositycompany.co.nz

Phone calls may come from:

  • (09) 871 1902
  • (09) 871 1907
  • (09) 871 1908
  • (09) 871 1909

Customers will never be asked for sensitive information such as passwords, bank details, credit card details or payment information.

Anyone who is unsure can contact PowerNet Customer Relations before taking part.

Do I have to take part?

No. Taking part is voluntary.

Customers can decline the invitation, tell the interviewer they do not want to take part, or stop taking part at any time.

How did you get my contact details?

PowerNet receives customer information through normal information-sharing processes with electricity retailers (who you pay your power bill to).

For this survey, relevant contact information is provided to The Curiosity Company so they can contact customers on PowerNet’s behalf.

This information can only be used for the survey and is subject to privacy, confidentiality and security requirements.

PowerNet does not use this information for marketing or promotional activities.

What if I have questions?

If you have questions about the survey, please contact PowerNet Customer Relations.

Phone: (03) 211 1899
Email: customerrelations@powernet.co.nz