Power outages or faults
0800 808 587

Medically dependent on power?

If you are medically dependent on electricity and experience an outage, don’t wait for the power to be restored.

For help, phone Emergency Services – Dial 111.


View current and upcoming outages

If an outage is planned in your area, your electricity retailer will let you know in advance so you can plan ahead and make arrangements.

About faults and power or voltage problems

If you are experiencing loss of electricity supply in Southland, West Otago, Queenstown- Lakes, Central Otago and Stewart Island phone our System Control on: 0800 808 587.

Information on PowerNet's planned and unplanned power outages

Security of Supply Participation Outage

If you would like to know more about the Security of Supply of the Networks managed by PowerNet, it is available through the following link: